Repairs and maintenance

Repairs and maintenance

To request an update on an existing query, please contact our Customer Service Centre. Some repairs are our responsibility and some are yours. 

  • How to report a repair for your home

    Report a repair

    Emergency repairs:

    Please call 0800 585699 (24 hour repair line).

    Non-emergency repairs:

    You have three options for reporting a non-emergency repair:

    1. Freephone 0800 585699
    2. Complete the online form
    3. In person, during normal working hours at our office

    If you choose to complete the online form please provide your tenancy reference number and contact number. 

    Next steps:

    Once we receive your repair request will acknowledge receipt and inform you of the job's priority, the name of the contractor and when we expect the work to be completed. We aim to complete repairs on the first visit (known as first-time fix).

    All our contractors carry official identification. If in any doubt, always ask to see it.

    First time fix:

    A repair is considered fixed on the first visit when our contractor has attended the property, identified, diagnosed and remedied the fault before then leaving the property.

    Where the job requires multiple tradespeople who may follow on from each other, then the work would still be considered completed first time so long as each of the trades were completed in one visit.

     

  • What we can help you with

    We are committed to ensuring:

    • Your property is of a good quality
    • You are safe in your home
    • We comply with all legal requirements
    • How we can help improve your home
    • Energy and Efficiency

     

  • How we can help improve your home

    Your home is important to you, and to us; that’s why we are committed to undertaking a major works programme which includes kitchen and bathroom replacements.

    Major works programme
    • Kitchen and bathroom replacements.
    • Energy & Efficiency

  • Energy and efficiency

    We are committed to providing good quality, energy efficient homes. All our properties have an energy performance assessment to calculate their energy and environmental impact.

    Rising energy costs and the impact of our usage on the environment means we all need to look at how we heat our homes and maximise their efficiency.

    Axiom supports the Peterborough Energy Deal with OVO Energy and encourages all residents to check they are getting the best value for money from their energy supplier.  Please visit OVO Energy's website.

    We are improving energy efficiency through our improvement programme.

    Measures include:

    • Installing condensing ‘A’ rated boilers
    • Fitting thermostatic radiator valves
    • Replacing windows with energy efficient double glazing windows and incorporating ‘trickle’ vents to provide ventilation
    • Using only ‘A’ rated appliances
  • DIY

    As well as general DIY, you can carry out improvements to your home such as:

    • Installing satellite dishes
    • Replacement kitchen
    • Bathrooms
    • Wood flooring etc.

    However, you must request permission from us prior to starting any work.

    Each application is considered separately and permission is usually given, subject to any conditions that may be appropriate.

    To obtain permission in advance of carrying out DIY you should either:
    • email (repairs@longhurst-group.org.uk)
    • OR write to us at Asset Management Department, Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.

     

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