The overall aim of resident inclusion is to provide opportunities for our tenants to become involved and to ensure that their views are at the heart of everything that we do.
Why should you become involved?
It will give you the chance to get involved in the management of your home and community and the opportunity to influence and shape our future services.
Do you need certain skills or will you have to give up lots of time?No, what we really need are your views, opinions, ideas and comments. Without these, how can we be sure that we are providing the services you need? You can give as much or as little time as you like.
Here’s a taste of the various ways that you can become involved:
Tenant Compacts, Axiom 100 Club, Tenant Panel and Sounding Board
Sign-up for any of these and there are lots of things we may ask you to get involved in - again the choice is yours. There is something to suit everyone, and you can do as much or as little as you are comfortable with. We always pay your travel expenses and provide pre-paid envelopes if we ask you to send something back to us. Telephone and Postal Surveys
We arrange a convenient time to call and will ask you a set of questions about whichever service area we are reviewing. We may also send out questionnaires, information about new policies or ask you to comment on proposed changes to current services. Focus Groups and one-off Hit Squads
We will ask you to come in to our office and meet other tenants and staff to chat about a specific topic or service. The information we get from these meetings help us to improve our services. Sometimes the group may only meet once (known as a ‘Hit Squad’), other times it may take longer and need to be more in-depth (a Focus Group).
We will cover any travel and other out of pocket expenses (i.e. childcare costs), to enable you to attend meetings.
Random surveys are also undertaken regarding our repairs service and complaints process and the feedback helps to influence our future service plans. Neighbourhood Walkabouts and Drop-ins
We will hold these regularly and rotate these events throughout our housing areas. Drop-in sessions will follow most Neighbourhood Walkabouts or take place on an ad-hoc basis.
Our Welfare Rights Advisor will be on hand whenever possible to offer confidential advice.
If you would like us to hold one of these events in your area, please contact Tenant Involvement on 01733 347135 or by email: kate.lloyd@axiomha.org.uk
Click here to find out more about Axiom Residents Forum (ARF).
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