Rent and charges

post it note with rent and charges written on – free online payments 24-hours a day, 365 days a year


Your rent pays for the management and maintenance of your home. In addition you may pay a service charge for communal services provided around your home such as grounds maintenance or cleaning/lighting in communal areas of blocks of flats.

We will send you a rent statement every three months detailing all your payments and any arrears. Rent increases are applied annually in April and you will be given four weeks' notice of any increase.

If you are finding it difficult to pay your rent, are worried about the benefit changes or want to check your entitlement to benefit please contact the Income Management Team on 01733 347135. You can also find further information on our money matters pages. Use the pages listed under the menu for further information about how to pay your rent and getting help with arrears.

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at:, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone