- Rents
Collecting rent is a top priority for us as it enables us to maintain our properties (by undertaking a planned maintenance programme, fitting new external doors, kitchens, heating systems, windows and bathrooms) as well as building new properties to house our growing population.
Lettings
We aim to let our properties as quickly as possible to a standard agreed by tenants that is clean, secure, structurally safe, with all essential services in good working order providing new homes to those in the greatest need.
Housing Portfolio
We aim to develop 30 to 50 homes a year to add to our housing portfolio which already provides homes to over 3,500 adults and children. Our properties are located in the following local authority areas: Peterborough, East Cambridgeshire, Lincolnshire, North and South Kesteven, Fenland, Huntingdonshire and West Lindsey.
Repairs and Maintenance
We undertake repairs and maintenance to our properties to keep them at a set standard. We set targets for the completion of repairs and monitor our performance.
Customer Services
To gauge how satisfied our tenants and residents are with the services we provide, we carry out regular surveys. Following detailed analysis of the surveys, action plans are prepared and work is undertaken which focuses on the key improvement service areas.
Complaints
When things go wrong, or when a customer feels that they have received poor service, we deal with the complaint and put the situation right. Should you wish to see a copy of our Complaints Leaflet please click here for further information.
For further information please contact Ray Cole, Performance Improvement Manager on 01733 347135.
