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Axiom continue to maintain our high standards of service and are delighted to present some detailed information about how we performed in our key areas of activity during 2006/2007.
The graphs below show our 2006/07 average rents for the different sizes of accommodation we offer.
Total rents receivable in 2006-07 was £7.5m
As a priority we try to ensure that we collect all rent due and keep rent arrears to a minimum. We offer a wide range of payment methods for tenants to pay their rent. We also provide help and advice to tenants who find it difficult to pay their rent.
As at the 31 March 2007 we had collected 99.6% of rent due.
As at 31 March 2007 rent arrears of current tenants were 8.5% as a percentage of the annual total rental income.
The graph below shows the number of new lettings and re-lets in 2005/06 and 2006/07.
Re-let time
The graph below shows the average number of days taken to re-let properties in 2005/06 and 2006/07.
Once again the association has made strides in reducing the average time taken to re-let properties during 2006/7.
Lettings to Black Minority Ethnic (BME) tenants
The graph below shows the percentage of lettings to BME tenants in 2005/06 and 2006/07.
Below is a breakdown of our housing portfolio as 31 March 2007.
During 2006/07 the association added 114 new properties to our portfolio. Below is a breakdown of the new homes.
As the association continues to provide more affordable homes detailed below is the breakdown of new homes under development at as 31 March 2007.
Through our planned maintenance programme in 2006/07 the association undertook over 1,000 key improvements across our property portfolio including fitting new external doors, kitchens, heating systems, windows and bathrooms.
Detailed below are the number of routine repairs undertaken during 2005/06 and 2006/07.
Targets for dealing with reported repairs for 2005/06 and 2006/07 are provided below:
Despite reducing our target timescales for dealing with routine repairs the association in 2006/07 once again completed over 98% of routine repairs within target. Detailed below shows our routine repairs performance for 2005/06 and 2006/07.
Tenants of Axiom have demonstrated that they are very happy with their homes and with the services provided by the Association.
The graph below shows the results of the last STATUS tenant satisfaction survey undertaken via the National Housing Federation.
The survey also revealed that:
- 81% of tenants feel the rent they pay represents good value for money.
- 81% of tenants are satisfied with the way Axiom deals with repairs and maintenance.
- 83% of tenants found getting hold of the right person easy.
- 86% of tenants feel their homes are in good condition.
- 88% of tenants are satisfied with their home.
- 90% of tenants found staff helpful.
Axiom aim to keep tenants and other customers satisfied with our services; however as with any organisation things can sometimes go wrong. We have a complaints policy which aims to ensure that when this does happen, or when a customer feels that they have received poor service, we respond quickly to put the situation right.
The graph below shows the number and type of complaints we received in 2006/7.
No complaints were referred to the Independent Housing Ombudsman.
Anti-social behaviour
Anti-social behaviour problems are monitored in more detail within the complaints system. Detailed below is the number and type of anti-social behaviour incidents reported in 2006/07.
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