How to pay your rent

picture of money house – free online payments 24-hours a day, 365 days a year


If you fall behind on your rent you risk losing your home. So it’s important you pay it on time. To help we offer a wide range of ways for you to pay:        

  • By phone on 01733 347135 (automated service after hours)
  • By direct debit (weekly/fortnightly/four weekly/monthly) – just one call is all it takes  
  • By standing order (weekly/fortnightly/four weekly/monthly)  
  • In person, at Axiom House (how to find us) using your rent payment card with a cash, cheque or debit card payment
  • Cash or cheque at any Post Office using your payment card. If you don’t have a rent payment card, please contact us to register
  • By post using a cheque to Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP
  • By PayPoint in local shops

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If you have any queries or concerns about how to pay your rent, contact our Income Management Advisor on 01733 347135 or email us.

If your rent is partly or fully covered by Housing Benefit please refer to our direct payments page.

You may find the following information helpful: 'how to may a payment on line': How to Make a Payment via the Internet (2).pdf [pdf] 2MB

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at:, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone