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Homepage > FAQ's

FAQs

We have collated a number of queries that arise quite commonly. If you can't find the answer to your question here, please contact us and we will endeavour to solve your problem.

Rent

Home Improvement

General Maintenance

Tenant Information

Security / Crime

Pests

Neighbour Nuisance / Anti-Social Behaviour / Racial Harassment

Rent

Q.	What is a proof of rent form ?

Q.	Am I in arrears / What is the balance on my account ?

Q.	How can I pay my rent ?

Q.	When should I pay my rent ?

Q.	How often do we get a rent statement ?

Q.	Why is there a ' - ' printed next to the balance on my statement ?

Home Improvement

Q.	Can I have a satellite dish ?

General Maintenance

Q.	My sink/toilet is blocked

Q.	My smoke detector is bleeping

Tenant Information

Q.	Why have I been rejected/refused ?

Q.	How do we get on the waiting list ?

Q.	Where am I on the waiting list ?

Q.	Can we be housed straight away ?

Q.	How do I complete my Housing Benefit form ?

Q.	Do I have the Right to Buy my property ?

Q.	How much notice do I have to give when I wish to leave my property ?

Q.	I can smell gas - what should I do ?

Security / Crime

Q.	Someone has broken my window

Q.	I have lost my keys!

Pests

Q.	I have got a wasp/bees nest in my garden

Q.	I've seen a rat/mouse in my house/garden !

Neighbour Nuisance / Anti-Social Behaviour / Racial Harassment

Q.	I am having problems with my neighbours / being affected by anti-social behaviour / racial harassment - what can I do ?

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