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> FAQ's
We have collated a number of queries that arise quite commonly. If you can't find the answer to your question here, please
contact us
and we will endeavour to solve your problem.
Rent
Home Improvement
General Maintenance
Tenant Information
Security / Crime
Pests
Neighbour Nuisance / Anti-Social Behaviour / Racial Harassment
Rent
Q.
What is a proof of rent form ?
Q.
Am I in arrears / What is the balance on my account ?
Q.
How can I pay my rent ?
Q.
When should I pay my rent ?
Q.
How often do we get a rent statement ?
Q.
Why is there a ' - ' printed next to the balance on my statement ?
Home Improvement
Q.
Can I have a satellite dish ?
General Maintenance
Q.
My sink/toilet is blocked
Q.
My smoke detector is bleeping
Tenant Information
Q.
Why have I been rejected/refused ?
Q.
How do we get on the waiting list ?
Q.
Where am I on the waiting list ?
Q.
Can we be housed straight away ?
Q.
How do I complete my Housing Benefit form ?
Q.
Are there any schemes available to help me buy my property / Do you have a part ownership scheme ?
Q.
Do I have the Right to Buy my property ?
Q.
How much notice do I have to give when I wish to leave my property ?
Q.
I can smell gas - what should I do ?
Security / Crime
Q.
Someone has broken my window
Q.
I have lost my keys!
Pests
Q.
I have got a wasp/bees nest in my garden
Q.
I've seen a rat/mouse in my house/garden !
Neighbour Nuisance / Anti-Social Behaviour / Racial Harassment
Q.
I am having problems with my neighbours / being affected by anti-social behaviour / racial harassment - what can I do ?
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