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Homepage
> FAQ's
FAQs
We have collated a number of queries that arise quite commonly. If you can't find the answer to your question here, please
contact us
and we will endeavour to solve your problem.
Rent
Home Improvement
General Maintenance
Tenant Information
Security / Crime
Pests
Neighbour Nuisance / Anti-Social Behaviour / Racial Harassment
Rent
Q.
What is a proof of rent form ?
Q.
Am I in arrears / What is the balance on my account ?
Q.
How can I pay my rent ?
Q.
When should I pay my rent ?
Q.
How often do we get a rent statement ?
Q.
Why is there a ' - ' printed next to the balance on my statement ?
Home Improvement
Q.
What do I do if my new fridge fridge/greezer does not fit in the space available?
Q.
What do I do if I have bought a new carpet and I need my doors re-fitting/shaving?
Q.
Who is responsible for fitting washing machines and cookers?
Q.
Can I have a water meter fitted?
Q.
Can I have a satellite dish ?
General Maintenance
Q.
I am a vulnerable tenant, can I get help with minor jobs around the house?
Q.
What do I do if my property is damaged by a leak from an upstairs property?
Q.
Broken windows: what do I do if I accidentally smash a window?
Q.
Who will collect my bulky items such as old beds and.or settees?
Q.
Who is responsible for damaged or worn fences?
Q.
What do I do if I get a blockage or my shower water is not draining away?
Q.
What do I do if my strip light is not working in the kitchen?
Q.
My sink/toilet is blocked
Q.
My smoke detector is bleeping
Tenant Information
Q.
Why have I been rejected/refused ?
Q.
Where am I on the waiting list ?
Q.
Can we be housed straight away ?
Q.
How do I complete my Housing Benefit form ?
Q.
Do I have the Right to Buy my property ?
Q.
How much notice do I have to give when I wish to leave my property ?
Q.
I can smell gas - what should I do ?
Security / Crime
Q.
What happens if someone breaks into my home and smashes the windows?
Q.
Someone has broken my window
Q.
I have lost my keys!
Pests
Q.
I have got a wasp/bees nest in my garden
Q.
I've seen a rat/mouse in my house/garden !
Neighbour Nuisance / Anti-Social Behaviour / Racial Harassment
Q.
I am having problems with my neighbours / being affected by anti-social behaviour / racial harassment - what can I do ?
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