Corporate Strategy

Our Vision

Our Vision is to make a difference to people's lives.

Our Mission

Our Mission is to make a positive difference to the lives of people we provide with homes and services.

Our Strategy

We have reviewed our corporate strategy to take into account our new operating environment. We operate in a fast changing environment and the new strategy sets the direction for the period 2009-2012, building on our traditional values, whilst strengthening operations and financial resilience to meet the challenges ahead.

We work to meet the needs of:

• Young People: In our foyers, hostels and through our support services
• Vulnerable Adults: In our hostels, independent accommodation and through our support services
• Families: In our flats and houses
• Older People: In our sheltered housing and extra care accommodation

Our Six Corporate Objectives

Strong and Successful

To have a strong and successful organisation.

During the period of the plan, we will further strengthen our governance, financing, risk management and become increasingly efficient.

Excellent Services

Provide excellent services and strive to become a 3* organisation.

During the period of the plan we will strive to become a 3* organisation. We will aim to grow and diversify our services, improve the quality of our homes, provide excellent housing and support services for all our residents and customers.

Working Together

Working together with residents and service users; putting them at the heart of everything we do.

During the period of the plan we shall put people first and provide more choice, independence and opportunity for our work. We will empower them to have greater control over resources and the provision of services.

Equality, Diversity and Opportunity

Becoming a beacon for equality, diversity and opportunity for all.

During the period of the plan we shall be providing greater transparency in the delivery of our services and be more responsive to the diverse needs of all our residents and service users. We will be fair and inclusive and aim to become a beacon for equality, diversity and opportunity for all.

Trust and Encourage

Trust and encourage our people.

During the period of the plan we shall build on the strength of our people by trusting and encouraging them through personal development to meet their aspirations.

Grow Our Reputation

Grow our reputation through innovative and effective working.

During the period of the plan we will work closely with a range of partners and stakeholders to ensure that our work is of high quality and sensitive to the needs of people, communities and the environment.

We will be proud and passionate about the way we provide homes and services ensuring lasting quality and effective delivery; we will grow our reputation and be innovative in our approach.