Cold weather and gritting

picture of small house wrapped in a scarf and hatFrozen pipes
When the weather turns colder there is a risk of water pipes in your property freezing and bursting, which can cause immense damage to your property and personal belongings. If damage is caused due to burst pipes you will be liable for the cost of repairs so it’s important your contents are insured.

Please see our home contents insurance page for further details.

To reduce this risk keep the property heated at a low temperature.

Unoccupied properties
If your property is going to be unoccupied for a longer period of time and you are not able to keep the property heated during your absence it may be advisable to arrange to have the water pipes drained down to avoid the possibility of burst pipes. For further assistance please contact Customer Services on freephone 0800 585699* during office hours.

*Please note this number is not free when calling from a mobile phone.


Axiom is not responsible for clearing snow and ice on any site. However, we will take reasonable steps to maintain safe entrances along routes to communal facilities on sheltered schemes. The level of gritting will be dependant on the severity of the weather and the ability to access the schemes.

Under extreme conditions we will strongly encourage residents to stay at home unless travel is essential. Older Persons Service Managers will provide assistance to our frail and vulnerable residents on sheltered schemes where possible. 

Contact information

If you would like to contact Axiom Housing Association please call our Customer Services team on 01733 347135.
Alternatively, email us at:, fax a message on 01733 295520 or send a text message to 07799 760764.
Opening hours: Monday to Thursday, 8.30am to 5pm, Friday, 8.30am to 4.30pm. For emergency repairs out of hours call our 24-7 freephone* 0800 585 699.
Axiom House, Cottesmore Close, Netherton, Peterborough, PE3 9TP.
*please note that calls to this number are not free when calling from a mobile phone