Anti Social Behaviour

Every tenant, resident and service user has the right to the peaceful enjoyment of their home.

Axiom Housing Association takes all reports of anti-social behaviour seriously.

Anti-social behaviour (ASB) causes real misery for people who want to live peacefully in their home; at Axiom we aim to work with tenants and other agencies to prevent and tacke anti-social behaviour.

We will not accept anti-social behaviour and want tenants to feel confident about reporting incidents.

We have developed a range of measures so that we can tackle unacceptable behaviour quickly and firmly. Where necessary we will take legal action to protect our tenants and the wider community who are affected by ASB.

What is anti-social behaviour?

It is behaviour that is capable of causing a nuisance, annoyance or harassment (including racial harassment) to any person who:

Anti-social behaviour ranges from serious acts of violence and harassment to more everyday incidents like noisy dogs or overgrown gardens. The 16 categories of anti-social behaviour can be found in our leaflet below.

Incidents of racial harassment can take the form of offensive or aggressive verbal remarks, physical violence of threats of voilence towards people or their homes because of their race, disability, sexual orientation, religion or culture.

What action we will take

We will record and treat all cases seriously and confidentially from the outset.

In some cases the problem of ASB will be resolved easily and quickly. We encourage those who experience a problem to try and resolve the matter themselves i.e. talk the problem through with the other person; there is always a better chance of resolving a dispute if you try to see each others point of view.

We will offer support for those who need it. For example advocacy, support with literacy and also refer to specialist agencies.

We will agree with you what action is to be taken and agree a timescale for regular contact to keep you updated.

When the problem is more serious

If violence or abuse is threatened we will advise you to call the police. We will work in partnership with the police and other agencies, sharing the problems and challenges, collecting, recording and exchanging information to ensure that a full range of remedies - criminal or civil - are used.

If the problem continues, please let us know and we will use a range of measures to stop the problem continuing. Please feel free to complete the Feedback and Enquiries questionnaire, on the link above, should you wish to submit an incidence of ASB via our website.

Monitoring ASB

We will record all cases of anti-social behaviour and racial harassment. We will monitor each case and how it is being dealt with. We will keep you informed of how we deal with anti-social behaviour through our quarterly Tenants' Newsletter ARISE

If you are dissatisfied with the way we have handled an issue of ASB, you have the right to use our complaints policy, a copy of which can be found under feedback and enquiries and/or the leaflets section.

More detailed information is available click here to view a copy of our Anti-social behaviour leaflet. click here

To view a copy of our Anti-social Behaviour and Harassment Standard. click here

If you would like to see a copy of our full Key Service Standards please click on the Leaflets section for further information. Axiom is committed to good practice as identified by our regulatory body. To view a copy the Victim and Witness Support Checklist. click here

To view a copy the ASB and Harassment Policy. click here

Should you wish to report an incident of anti-social behaviour please contact Customer Services on 01733 347135.

HATE CRIME

What is hate crime?

Did you know that Axiom is a reporting centre for Hate Crime?

To view a copy the Hate Crime Reporting Information.

DOMESTIC VIOLENCE

If you wish to discuss an incidence of Domestic Voilence, in the first instance please contact 01733 347135 and ask to speak to a member of the Housing Team. You will then be sign posted to the most appropraite person for help. Alternatively please call Women's Aid on 0808 2000 247 for full information or visit their website www.womensaid.org

All information given will be dealt with sensitively, confidentially and sympathetically.